Which AI-enabled platform was recently awarded the Silver Award at the National Awards for e-Governance ( NAeG ) 2026 for transforming consumer grieva

Question

Which AI-enabled platform was recently awarded the Silver Award at the National Awards for e-Governance ( NAeG ) 2026 for transforming consumer grievance redressal through a unified digital ecosystem?

TodaySprint · Accepted Answer

The correct answer is Option A: e-Jagriti. e-Jagriti Wins Silver Award at NAeG 2026 for Transforming Consumer Grievance Redressal Through AI-Driven Digital Governance. e-Jagriti, developed by the Department of Consumer Affairs, is an AI-enabled unified digital platform for consumer grievance redressal that received the Silver Award at the National Awards for e-Governance (NAeG) 2026 under the category Government Process Re-engineering by Use of Technology for Digital Transformation. Launched on 1 January 2025, the platform has created a paperless, transparent, and technology-driven ecosystem by integrating four legacy systems—OCMS, e-Daakhil, NCDRC CMS, and CONFONET. The platform enables online complaint filing, digital document exchange, OTP-based onboarding, multilingual support, online payments, SMS/email alerts, and real-time case tracking. e-Jagriti incorporates Artificial Intelligence, Machine Learning, AI chatbot assistance, voice-to-text functionality, and accessibility features for persons with disabilities to improve consumer service delivery. Since its launch, the platform has registered over 4.15 lakh users, facilitated the filing of more than 2.29 lakh cases, and achieved disposal of over 2.07 lakh cases, resulting in a disposal rate of 90.75%. During FY 2025–26, consumer commissions recorded a disposal rate of 92.30%, an improvement over the previous year, while several commissions achieved disposal rates exceeding 100%, indicating clearance of pending cases. The platform has expanded access to Non-Resident Indians (NRIs) by enabling overseas complaint filing and participation in hearings, while top-performing jurisdictions included the National Consumer Disputes Redressal Commission (NCDRC), Uttarakhand, Chhattisgarh, Chandigarh, Madhya Pradesh, Punjab, Meghalaya, Rajasthan, Karnataka, and Arunachal Pradesh.

TodaySprint · Answer

e-Samiksha

TodaySprint · Answer

e-Daakhil

TodaySprint · Answer

DigiLocker

TodaySprint · Answer

UMANG

Which AI-enabled platform was recently awarded the Silver Award at the National Awards for e-Governance (NAeG) 2026 for transforming consumer grievance redressal through a unified digital ecosystem?

Discussion

Discussion

Which AI-enabled platform was recently awarded the Silver Award at the National Awards for e-Governance (NAeG) 2026 for transforming consumer grievance redressal through a unified digital ecosystem?

Related current affairs questions

Discussion

Discussion